С таким subject´ом несколько минут назад я оправил электро-письмо большим боссам UPS:
Сначала, конечно, пришлось погуглить в поисках их адресов, но недолго — на Консьюмеристе нашлась нужная, хотя и несколько устаревшая информация, далее — дело техники: составить адреса по образцу, для некоторых сложных имен — парочку (например, cmowens и cowens для Christine M. Owens).
Всего получилось одиннадцать (тетеньку — корпоративного секретаря и дяденек по U.S. Operations и финансам я включать не стал). Про четыре адреса postmaster@ups.com прислал «recipients failed», причем по самому большому боссу D. Scott Davis провалились оба мейла. Жаль. Но семь других адресов работают! Подождем.
Текст, собственно, следующий (веселый перевод от Google):
Dear UPS Executives,
You should close your Russian division and use DHL service instead. So you can save shareholders’ money, as well as parcels, money and nerves of your clients. Why?
First, because the DHL’s service just works. Your’s – just don’t. Compare the fate of my two parcels sent from Italy, January 24, 2008. One was delivered by DHL on Feb 1, 2008 (you can follow the link http://www.dhl.ru/…). The second is still in your people’s hands (you can track that easily at http://wwwapps.ups.com/…). Could you explain why you need more than 6 extra weeks to deliver? I ask you because your Russian staff is unable to answer. Is there any chance I’ll finally get my shipment?
Second. Your Russian staff is incompetent, unprofessional and illiterate. Their communication skills are below ground. They cannot handle files, they cannot read, they cannot answer the questions. If they finally decide to answer, it takes them a couple of days (!) to reply in a few unclear words that imply further questions. It’s impossible to reach them by phone – I spent more than 4.5 hours in total with no luck trying to hear a human not an answering machine.
Third. The only thing your Customer Service is doing is sending customer’s complains to people being complained!! As you can imagine there is zero result. So please, don’t forward this letter to Russian staff.
You say that UPS is “express carrier and package delivery” but I don’t see neither “express” nor “delivery”. I have lots of wasted time and efforts. I already paid for delivery and I’m pretty sure your people would demand more money for “service” and “storage”. Should I pay them?
I feel frustrated. All I want is my own parcel. And then I promise never ever use UPS!
Your very unhappy customer,
Igor Malyarov
< телефон >
< почтовый адрес >
О развитии событий, если таковое будет, обязательно напишу.
Да, три часа назад текст на треккинге стал еще загадочнее:
13/03/2008 13:42 ADDITIONAL IMPORT DOCUMENTATION IS REQUIRED FOR CLEARANCE / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE
Что это значит я даже не буду пытаться угадать.
